CalExotics Moves to One-Year Warranty Program

By on October 23, 2019

Los Angeles, CA – CalExotics, the pioneer in pleasure products, announced today that its entire product catalog would be backed by a one-year warranty. The groundbreaking company continues to expand consumer trust and loyalty with its impeccable customer service programs.

Effective immediately, the new CalExotics warranty program covers products up to one year after the purchase date. Consumers can take advantage of this hassle-free warranty program for any CalExotics product purchased within the last year. With a simple online claim form, consumers can receive a replacement of the same model free of charge.
“We stand behind the quality of our products, and we believe that providing transparency is of the utmost importance,” says Susan Colvin, Founder and CEO at CalExotics. “Our one-year warranty gives consumers the opportunity to buy with confidence knowing the manufacturer stands behind everything they make.”

CalExotics made history shortly after its beginning as the first pleasure product company to offer a manufacturer warranty. This was revolutionary at the time because no other company within the industry offered such a warranty. “We’re proud to see that over time, other companies have followed in our footsteps to ensure consumers are well taken care of,” adds Colvin.

As a leader in innovative products, CalExotics believes in building trust among consumers worldwide. This consumer-first initiative can be seen throughout the company, including its how-to videos, full-time customer service team, sex educational posts, and other friendly information on the company website. The fully integrated one-year warranty program further supports this initiative to build consumer trust and loyalty.

“People know and love us because we go above and beyond for our customers,” says Jackie White, Executive Vice President at CalExotics. “This is just another way to remind them that they are our number one priority.”

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